They're telling us it's because there are more people aging. There are more seniors than ever before. I don't think they have the plans in place. I can't speak for Service Canada. We're a non-profit, and we're only seeing what's happening. We think they haven't increased staff. I know that about four years ago there were staff being cut back in Service Canada. I don't know whether it was call centres or processors alone, but there were staff cuts, and then they didn't have the staff to process the forms.
On October 26th, 2017. See this statement in context.