Copies of reports are one way for us to know that follow-up is done. It's a way for us to be constantly aware. We do not need to have inside information, just to know that something has happened, that we are doing it and that it is doing the right thing. This reassures all the parties.
The joint committee is very important. I will talk about Air Canada. This company does a lot of the work in silos: there are the customers, and then there's Air Canada's business image to protect. There are different situations, and things do not always need to be handled in the same way, for various reasons. If it's between colleagues, it's almost easier. It may sound ridiculous, but it's easier. It becomes more complex when other people are involved. That's when members need to know that someone who works for the company is there to defend their interests.
As the union, we can work for our members, guide and protect them. However, if we are not aware of what is being done, we cannot reassure them.
We do not need to have all the privileged information. We have our representative on the joint committee. He will not disclose the information that he is not supposed to disclose. However, he can confirm that the complaints are being followed up and that what needs to be done is being done. That's what's important. Knowing that we are receiving the reports reassures us that the information is there and that things are being done.