I think it starts by really understanding and respecting the contributions they can make. If you look at long-term care, we didn't value the contributions that families could make. We didn't turn to families and ask them to help us manage the care for their loved one in long-term care. We shut them out.
When we look at the community, what the pandemic has done—I live in the part of B.C. where we're worried about earthquakes—is that at the end of the day in many types of disasters, the professional help is not what is going to get you through the day and the next day; it's the neighbour across the street, or in the building. Investments need to be made in promoting those relationships and enhancing those networks.
Emergency preparedness for earthquakes, as an example, is something where it ebbs and flows. We get excited about it and we focus on it, and then our attention wanes just like, frankly, preparing for a pandemic. We get excited about it. We pay attention to it, and then our attention wanes and suddenly we find ourselves unprepared for a pandemic.
We need to recognize that there has been lots of tragedy, lots of loss—