There has been a lot of progress. As absolutely frustrated as I am at the pace of change, as a person with a disability, we have seen and are seeing a change in the culture.
The fact that accessibility is now a conversation and a track of discussions at conferences about any number of things—airports, technology and what have you—shows that we're thinking about it proactively now in many more situations than ever before. That speaks to a shift in culture.
The fact is that, when I go to a restaurant and there isn't an accessible washroom, it's not me who says something. It's the person standing in line behind me who says, “This isn't acceptable. What are you going to do about it?” The fact that it's on people's minds and people feel willing to talk about it is a shift in culture.
However, we have a long way to go. We still see examples on a daily basis where that culture isn't shifting and where the ableist bias we all often carry—including people with disabilities—shows itself in decision-making, so that people with disabilities still end up being seen as less or other, and that charitable sort of decision-making raises its head. We're not there.