Ms. Rouba Dabboussy (Director General, Benefits and Integrated Services Branch, Department of Employment and Social Development) at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

In 2012, the former tribunal was dissolved and the SST was created. Following that, in 2017 there was a review of the SST. It was decided that there was a need to improve the tribunal to make the first level of hearings easier to navigate and more responsive to the needs of Canadians, and to eliminate the legalistic approach to those hearings.