I'll start by talking about call centres.
First of all, as the minister has indicated, in February we were receiving 50,000 calls a week and in April we were receiving 1.2 million calls a week.
We have been working with Rogers and Shared Services Canada to update the technology so that Canadians have better access to services and do not have to call back multiple times. We understand very well that this can be very frustrating, and this is not the type of service we need to give Canadians. Now, when they call, customers no longer hear a quick dial tone indicating that all lines are busy, but they hear information about the services available in person, at 1 800 O‑CANADA and on the website, as well as information about the availability of agents at call centres.
Currently, the number of calls per week ranges from 450,000 to 500,000, representing a 50% improvement.
In addition, we have added 73 agents to the 150 we had previously, plus those we are hiring to answer calls on the 1 800 O‑CANADA line, which should help spread out the volume of requests. We get a lot of requests for information...