As you have heard, the number of passport applications and the volume of calls is very high. We have put in place a number of measures, both in the call centres and in the Service Canada offices. In particular, we have hired more agents to receive people. Despite this, the volume of applications remains very high.
At the moment, people who apply for a passport by mail can take it for granted or be almost assured that they will receive it in nine weeks, while those who apply in person, at a passport office, can expect to receive it in ten days. So it really depends on how they apply.
That said, we are working 24/7 to improve services. The volume of requests is very high and it's not something we can fix overnight. It's going to take time.