In addition to all of the staffing we've been talking about, we've introduced an appointment system. The numbers we were looking at just this morning told us that we have 223,000 appointments between the months of April and August. That's a lot of space going forward for clients to find a way into a Service Canada centre.
Lineups have been a challenge. There is no doubt about that. We are changing how we're operating and we're moving staff around, so if there is a lineup in the morning all the counters get that line moving. As the day progresses and people are not waiting, we can do other things in the back. We've opened up waiting rooms as well. There are a variety of measures. We're trying to make it easier on people, particularly as summer comes. We do not want people lining up outside unnecessarily. About 11 of our 35 offices have chronic lineup problems. That's a lot, but it's not all 35. We're working on that and we expect things to get a lot better.
On contact centres, as of this morning we're looking at a 27-minute to a 55-minute wait time, which is not instantaneous, but at the same time it is comparable to what clients would experience with other utilities, for example, in the country. We can be reached.