Thank you, Lori.
To further add to the response, over the past two years, $825 million has been invested in the delivery of the employment insurance program for the timely processing of applications, as well as to nearly triple the size of our EI call centre. We've been able to do that work virtually. Almost all of our staff who are involved in direct processing and answering calls from clients are able to work remotely. We've been able to transition toward that as of April 2020.
In addition, over the course of the pandemic, different simplification measures were introduced related to the delivery of EI, helping to ensure that we were able to process these applications in a timely manner, as well as answer clients' questions.
Thank you.