Thank you, Mr. Chair, for the question.
I would just like to provide a context for a couple of things.
It is very rare for a client to wait six months to have their case resolved. In fact, each week we do an analysis on what we have in our inventories, so we can work from our most outdated to the most recent cases and ensure that those cases are not floundering. From a pure numbers perspective, Cliff mentioned that we have 3.1 million EI claims this year, and right now in our inventory there are about 200 at the six-month mark. Those are mostly fraudulent cases. The vast majority of claims are getting processed within four weeks and, among the rest, the vast majority within six weeks.
We completely appreciate and understand that those people are waiting, and it's not acceptable. As a result of that, we've done a number of things to try to process those more quickly. We have triaging processes in place, and we put an alternative service delivery model in place, where people can go online and contact us—either through a phone call to get a call back, or through an online application that they can quickly fill out and we can call them directly, so they don't have to come to a Service Canada centre or leave the comfort of their home. We're actually able to help them fill out the application online—