Thank you for the question.
Mr. Chairperson, I'll start off, and then I'll ask my colleague Cliff Groen to answer as well.
As it relates to the very specific issue of fraud, as we indicated earlier, we have right now in our inventory about 10,000 cases, and we know that around 2,000 of those are urgent requirements. We have hired additional investigators to assist with those cases. We have realigned resources within the department to do those investigations, and we have trained additional staff to take calls very specific to identity fraud to assist in unlocking those cases on a very quick basis. We will have the vast majority, if not all, of those 2,000 cases resolved in the next two weeks, but we will continue to triage additional cases, because every day we get new cases. We will also continue to hire new staff to help us with those cases.
In terms of processing, we have identified and hired additional staff for call centres, additional staff for processing. At the same time, we've streamlined our internal processes to take pain points out of the system and create more efficiencies. We use data analytics. We use interventions in terms of robotics. We also look at changing our caseloads so that we can actually process cases across the country regardless of where the client is.
These are just some of the things we've put in place to ensure a more efficient processing of EI claims. I will ask Mr. Groen if he would like to add anything.