We actively work with ministers, often on a weekly basis, providing the information in terms of the status of our EI processing, and in fact all the processing across the systems.
On a weekly basis, the minister challenges us to make sure we are serving Canadians to the best of our ability, in the most effective and efficient way. This includes looking at additional resources, streamlining our processes, using analytics to further enhance the processes we're using, and realigning staff and resources as necessary to take on any delays that we see in the system and to ensure that people are getting their benefits in a timely fashion.