I can reassure the committee members that, in fact, the ministers are seized with this issue. We talk about it on a weekly basis. We talk about fraud-related issues and operational impact issues. The minister challenges us on an ongoing basis to ensure that we're doing everything we can to decrease delays, to look at processing efficiencies, and to understand the pain points in the system that actually impact individual clients on a day-to-day basis. We continue to provide those updates, and we continue to look at measures to improve those services.
On January 31st, 2022. See this statement in context.