I'll begin the answer, and then I'll turn to my colleague Mr. Groen to respond as well.
Over the course of the pandemic, we have actually flipped our workforce from 100% place-based, for the most part, to almost 85% virtual and telework. During that time, from a continuity perspective, we've been able to continue to deliver services to Canadians across all of our business lines.
As we are here today to talk about EI, I'll ask Mr. Groen to speak to this issue in terms of what we've been able to put into place.