You've highlighted many of the reasons why complaint data is very important. I'll go right into where the CTA currently does not have access, and I'll ask my colleagues to add details.
At present, if there is a complaint made to an airline, for example, it is the individual sending that complaint who decides where the complaint goes. If it goes simply to the airline, the Canadian Transportation Agency does not become aware of that complaint.
To give a comparison, in the United States, every complaint that goes to an airline also goes to the U.S. transportation board. Therefore, in the United States, they get access to airline complaints, including, for example, if a Canadian airline has a complaint made against them. That gives them the opportunity to receive the data, to identify barriers and to take action, whereas right now, in Canada, the CTA doesn't have that possibility. That's as a result of their own mandate and their authority.
I will ask if there are any details.