The complaints to which it did not have access were those sent directly to the airlines. A regulatory change would be required for the agency to obtain access to these complaints.
On June 20th, 2023. See this statement in context.
On June 20th, 2023. See this statement in context.
Assistant Auditor General, Office of the Auditor General
The complaints to which it did not have access were those sent directly to the airlines. A regulatory change would be required for the agency to obtain access to these complaints.
See context to find out what was said next.