Thank you so much for the question. I will start the answer, and then I will ask if Milan or Susie has anything to add.
You're absolutely right. Training is critical. Training helps people to develop their skills in order to deliver their services. It improves awareness and understanding, and helps to remove unconscious bias. When it comes to management, they have that additional responsibility of being supervisors. In addition to building their skills, they need to support those who are in those positions and roles.
With respect to Via Rail in particular, 39% of their managers and executives took the training late, and an additional 17% had not taken the training at all at the time of our audit. I do believe that has since changed. I will ask my colleagues to give you an update on that.
We did see that improvements needed to be made. Therefore, we would say that they need to do better.
I'll pass it over to Milan.