Thank you very much for the question.
Online is often a place where many travellers start their journey. Travellers will expect complete and clear information. Persons with disabilities also need complete, clear and accessible information. This makes the experience equitable for persons with disabilities.
What we found during the course of our audit was that 17% of the online criteria in relation to Via Rail had not been met. Some of this information may not have affected a traveller's journey or a traveller's ability to book, but some of it would have.
For example, a person with a disability or a person using a screen reader may get a wrong departure time, which could obviously affect their ability to plan their journey. We also found that in information for persons using a wheelchair it wasn't always easy to find the accessibility in the stations. It would require a person to click on each station to determine where and how they were going to able to manoeuvre around the stations.
With respect to CATSA, we also looked at their online criteria and found that about 15% were not met. With respect to CATSA, it was difficult to find out for a person travelling how they were going to get through security. This might not affect how they were going to plan their journey, but it definitely could cause stress for the traveller when they were arriving at a station and when they were trying to get to the next place they needed to be.
I'll ask Milan if there's anything to add.