I'll start off, then I'll pass it over to my colleague to add a bit of detail.
Consultation needs to be meaningful, accessible and inclusive. We found that both Via Rail and CATSA had consultation processes that included persons with disabilities in order to get their input. Having said this, we were unable to determine with Via Rail whether that input was actually used in part of the development of their accessibility plan.
I'm going to pass it over to Madam Fortier to add a bit of detail.