One aspect on which we can comment is related to complaints about accessibility, and the uniqueness of each case, and the fact that many of them are very specific. This is very different from what we saw with respect to the protection of air passenger rights. Accessibility complaints require further review, and accountability is more difficult to demonstrate indirectly. On the other hand, access to information might provide a better understanding of the cases and be dealt with from the regulatory standpoint.
On June 20th, 2023. See this statement in context.