One source of information on disability situations that might arise is the Statistics Canada’s Accessibility in Federal Sector Organizations Survey, which was a useful source of information for us. The survey reports on the frequency and types of barriers to travel that were encountered over the past two years.
As was mentioned, one of the most frequent barriers is access to information on websites. For travel, the types of barriers may vary considerably depending on the disability, no matter which form of transportation is used.
That's also why we recommended to the two Crown corporations we audited that they needed to work harder and analyze the complaints they receive. That would enable them to address the most serious situations in their specific contexts, based on an indicator…