Yes, thank you, Minister.
Since the pandemic, and especially in the current fiscal year, the results show that the timelines for the provision of employment insurance services are shorter than they have been in the last 15 years. Although we have received many more claims this year than in previous years, the average time to process claims is 16 days, which is the shortest time in the last 15 years.
We were also able to process EI claims within our service standard 88% of the time. This represents an 8% improvement over the two years prior to the pandemic.
We recognize that there are still many claims to process and we take this situation very seriously. That is why we are very proud of our results in terms of service delivery.