The impact on our labour force in Kelowna, we believe, has been a positive one for both city staff and our customers.
I'll give an example. It's not a planning and development example. It's a snow removal example. It may be a more Canadian example.
We implemented a chatbot on our snow removal line. Every winter, when we have a snow event, we get thousands of phone calls related to when snow will be removed on a person's street. We employed staff who would respond to those questions in overtime functions. Again, they would be answering the same question over and over again. We use the artificial intelligence tool—we have a voice-driven chatbot now—and it can look at data from our snowplows and data that we have related to the priority of snowplowing and snowplow routes. It is able to tell our residents when their street was last plowed and when it's likely to be plowed again.
We're reducing the number of calls that the frontline staff have. They're able to answer the calls from the public and spend time on the ones that are more emergency-related and more technical, rather than the ones that are purely related to when a street is going to be plowed.