When the City of Kelowna first announced, in our development process, the fact that we would begin trying to develop and use chatbots, there were definitely some fear and angst amongst employees, but I believe that, as we have explained more about the project and about how we will potentially be using AI as a helper, not as a replacement, the employees are starting to get on board.
I'll give an example of why that is. I have a planning team that writes reports to city council. An average council report might take six or eight hours for a planner to write, but a lot of the information is technical, and you're going to find the same or similar policies over and over again. What the AI tool will allow them to do is create those reports more quickly and spend more time negotiating with a developer or a home builder to improve the quality of the project and less time writing reports about the project. We believe there will be a quality gain in the type of development we do. As staff learn this and learn that they're going to have more time to do this, I believe their support for the tool will grow.