Originally, when we approached Mr. Richards, we said perhaps there would be some sort of sensitivity training, because I used the statement—this is forever etched in our minds—that your child ceases to exist, therefore your benefits cease to exist. We said to him right off the hop that maybe some sensitivity training.... That was in the initial stages of grief, and we know now that it probably wasn't the best statement that we made, but perhaps there could be some grief education for Service Canada employees. Of course, by sharing our story we're educating all the time, so just with more education for Service Canada, let's start there.
