I agree. It's been tricky. I was lucky that the people I spoke to were more empathetic than the ones Ms. Cormier spoke to, but I obviously overwhelmed the first person I spoke to. The second that I said my child had died, I could tell there was panic on the other end of the line. She went to get someone else. Then I had to re-explain the story. I knew I needed to tell them. It was then, “You have already accrued a $300 debt”. That was the hard part.
