Thank you. That's a very big question because it's an ebb and flow.
The first piece of this is to create less red tape, so that's creating a plan that people can access online so they're not having to retell their story. It's about some way so that the cases are clear. A lot of our clients don't want to be talking to people on the phone. They don't want to have to leave their home. It's about creating a way that makes sense for people, so they can access this in a way that is less stressful and that provides some fluidity for them.