I can't speak to that person's experience. I've never spoken with that person. I'm always happy to speak with people if they want to tell me their story of how a system is unusable.
The data doesn't necessarily demonstrate that that's true. If 7.7 million Canadians are receiving their benefits on time and without delay, if the numbers are going down in terms of the delays and if we know that the majority of the delays are related to paper—