There are a lot of assumptions in that question. Missing information and missing documentation are by and large the reason that people's benefit commencement is delayed.
In the case of this individual, it's hard to talk about his case without.... I'm not even sure it's respectful to talk about his case in a committee like this, but if the individual is still having a hard time getting his benefits, he should connect with Service Canada, for sure. We can help him immediately.