Actually, in many cases, for the people who are waiting on the waiting list, it's a case of missing information. I can't speak to that particular senior, but there are often cases, with paper applications in particular, where information is missing, information around time of residency in Canada, the number of years.... You need to have lived in Canada for 40 years to receive full OAS. If you've been absent for a period of time, the department has a responsibility to make sure it understands with evidence when you've lived in Canada. Sometimes those documents are difficult to get.
Each case is different, and of course I'm not implying that that's the case for this particular senior, but that's why we have the support line and the rapid access to support through ESDC for any urgent cases, because if someone is relying on OAS—not everybody does—they need to get that immediately.