Cliff Groen at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

May 7th, 2026 / 9 a.m.

Associate Deputy Minister and Chief Operating Officer for Service Canada, Department of Employment and Social Development

Cliff Groen

Service Canada wait times are posted online on an ongoing basis every day. I encourage individuals to go online and look at the average wait time.

There may have been a situation on March 31. I'm not doubting your experience at the Fort McMurray centre, but our average wait time across the country is not two and a half hours. It is not one hour. Typically, the average wait—

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