We've implemented many measures to address this issue. We've added more capabilities in the system to increase the rate of automation. The new system provides more opportunities for automation, and we've added another component in the system to enhance automation. We've also increased the number of employees to process the backlog.
Our program, which seeks to encourage clients to submit their claims online, is another essential element. It delivers a better experience because clients don't need to go to a Service Canada office to submit their claims. It's also more efficient for us because a big proportion of online claims can be processed automatically, without human intervention, and our employees can focus on clients and on the claims that require manual review.