A little bit of complacency is a theme that we've seen over the years—that things are just going to magically land in people's laps. Anybody who's in this room has probably been in the same boat as I have and everybody else. There's no magical thing that's going to happen. I'm not sure where this whole thing emanates from, but you have to start at the bottom. I worked at a couple of fast food restaurants when I was 15 years old to start with, and I'm sure that other people can attest to similar experiences. There has to be a bit of a change in the attitudes and philosophy of youth.
There are other factors, too, about reliability, turnover and productivity. They're complex things. Nobody can come up with a single statement or a single solution at this point. It's a difficult thing. However, we definitely see that as a problem: that expectations are.... I'm not quite sure how to put this in a politically correct way, but yes, there has to be a change from the youth. They do have to start at the bottom. I guess there has to be incentive, too. Like Ms. Ricketts pointed out with the trades industries and as we can also attest to, how do we incent people to want to do those things?
The youth are a little bit confused and clouded in their viewpoints. I'll leave it at that.