It's a three-pronged procedure. For example, if it's a health issue, it's referred directly to the Correctional Services health authority. If it's not resolved at the lowest level there, it moves up to the next level, then up to the next. Canada Border Services Agency and Correctional Service Canada are involved in each process.
If it's an operational issue, then we refer it to Correctional Service Canada. If it's a policy issue, Canada Border Services Agency takes the lead on it. There's encouragement made to resolve issues at the lowest possible level, and to resolve them informally.