Thank you, Chair.
I want to thank you all for being here today. I really do believe this program is a great example of policy and program delivery in Canada. It's something I think we've been honoured for by international organizations, by the United Nations. I want to thank you all for your commitment to it, under some difficult circumstances, as you've made very clear.
I want to ask Heather, and maybe Sarah, to say more about the visa-office-referred program you put in place. It sounds to me that you were trying to do an end run around the criticism you were constantly hearing and come up with another model that addresses the concerns. But it also sounds like the department hasn't seen fit to run with it. I'm wondering if you can tell us more about the model and the response you had.