From time to time training is provided to members who wish to improve one aspect of their work, such as information seeking. We are taught how to use research tools such as the Internet. We have received training on research using computer systems, on how to find information on the Internet research sites, on the way to use the various tools at our research centre in Montreal. We are told about certain documents. We are told when a document is about to be released on a given country. So we are strongly encouraged to keep up-to-date on the overall economic, political and social situation of the countries, something that we do on a regular basis as much as we can.
For each of the countries that we need to know, there is a relatively large information binder which is available to the claimants, the members and the officers working with them. So we have to be aware of all of this evidence and kept abreast of all the information that the various groups publish regularly throughout the world.