I think, Mr. Chair, that our processing standards of 24 to 48 hours for members of Parliament are quite good. It is a very busy office in Sydney and elsewhere throughout our network but we do endeavour to give preferential treatment in turning around inquiries from members of Parliament. In other cases where there's complexity and more time must be taken in order to review the case and ensure that we're providing the correct information, then that would take more time.
On June 5th, 2007. See this statement in context.