Thank you, Mr. Chair.
In January, the minister asked us to reallocate additional resources and to place a priority on those individuals who have been living in Canada for most of their lives and unfortunately believed they were Canadians, but found they were not perhaps Canadians. This is what we have done, and we've spoken to some of those actions already.
In terms of raising awareness, I don't want to take too much time, but we've worked with the Department of Foreign Affairs on at least a dozen occasions. They have updated their website and have sent messages to their consular officials abroad.
We have been working with the Passport Office to raise their awareness, and they have updated their website. There are now linkages back to the CIC website, where we did a lot of work to try to make the information more user-friendly in terms of tools for self-assessment.
We have worked with Service Canada and have provided them with the linkages. They have a very good link and section on their website for newcomers to Canada and for Canadians.
We worked with the RCMP for those cases in which we're moving forward to recommend a discretionary grant by the minister, to have better turnaround times on those few cases that might require fingerprints.
We've worked with CBSA to ensure that they do not remove anyone from Canada without coming back to us first, because someone's citizenship status may be in question.
We've worked with Human Resources and Social Development Canada.
With DND, we've had an ongoing relationship. They have a good section on their website, but we have again updated that.
We've worked with the provinces and the territories. There was an exchange of letters between our deputy minister and his counterparts, and there has been a letter sent by Mr. Goodman to his counterparts to ensure, first of all, what constitutes proof of Canadian citizenship and to ask them to check with us before they remove any benefits.
We have an ongoing relationship with the Mennonite Central Committee, the organization—I'm sorry, I forget the woman's name—that deals with the children of.... It's Christine Eden, and there have been others.
We have updated a number of our publications, and you've seen them in your package today. We have our posters. We have the campaign that was just launched. And of course we keep referring to one of the best resources, our call centre. Because it has dedicated lines, no one has to wait to get through. If people do not want to reveal their identity, if they're concerned, they can certainly describe their circumstances and we will give them the best advice that we can. However, I do have to say that to make a definitive determination on whether or not someone is indeed a Canadian citizen, we do need documentation.
Those are a few of the things. Our guidelines are to our staff and to anyone who would also like to see how we're handling these specific instructions from the minister to deal with these cases on a priority basis. They are available on our public website.
I appreciate the advice that some of the committee is giving us on how we can continue to raise awareness in perhaps a more targeted and sensitive way, so that we can offer these services to individuals. Hopefully our success rate in reassuring the vast majority of them will continue.