Mr. Chairman, we could spend a lot of time answering that one. But let me say very briefly that we use a number of tools to try to bring about consistency, one of which is to have sessions with the decision-makers, with the members, on where we see large differences or discrepancies in the rates of decision-making.
The consistency issue also is dealt with by making sure the information the members are given, on which they base their decisions, is consistent.
We did not have as consistent information in the past, only because each of the regional offices in the past had their own respective country packages. More recently, we have gone to a computerized system, and we're providing every member with the same set of information, so we expect the consistency to improve with that, including the fact that anything that's available in English must be available in French.
That's what we've been doing.