You had a bad experience. Without being an expert, perhaps I could say that the process you followed resulted in a negative outcome. Regardless, these contracts were authorized by the Department of Citizenship and Immigration and were signed following an agreement with that department.
That is why I'm surprised that the Department of Citizenship and Immigration, who were informed about the situation, did not compensate you or take responsibility. They could tell you they're responsible, that they apologize and will find an alternative, or compensate you for the investment you made.
According to what you said earlier, the only response you obtained was that it often happens and that you would have to deal with it alone. Is that the response you were given?