Thank you very much, Mr. Chairman.
Thank you to all for coming. I listened to the presentations with great interest, including that of Mr. Creates who called our attention to some fundamental principles that apply to waiting lines.
Before being elected to Parliament, I was a computer engineer. I had the opportunity to study waiting line management and I read quite a few documents on this subject matter. One of the basic premises is that if you only move people around inside a queue, the length of the line will not change. Nothing will change. You summed up the situation very well when you said that there is only way to reduce a waiting line: have an output that is greater than the intake. Otherwise, you do not reduce the backlog.
In your presentation, you mentioned productivity in the processing of applications. How come it takes so long? Is our system too complex? Is it normal for it to be so complex and difficult to know if one is eligible to come to Canada?