Maybe I could just address the process generally. Once an IRB person has been appointed by the minister, they are given an extensive training program. This includes a process of in-class training. It includes sitting with other board members in three-member panels. They're assigned a legal advisor, a mentor, and a coach. For the first six months at least, they have a very heavy degree of support to them. After the six-month period, when they first start hearing their cases on their own, they will have a tribunal officer in the room to help present the case and help manage the case flow process. After the six-month period, they still have constant access to legal advice any time they need assistance. That's sort of right there physically present in each of our three regional offices.
In terms of the hearing process, if an individual claimant feels he or she did not get the hearing they were entitled to, they can apply to the Federal Court to seek leave to judicial review. Judicial review is not automatic; the Federal Court has to grant leave first. If leave is granted, then the court will hear the case. While I agree it's only one indication of success, we are very pleased that in overall terms only 2% of the cases the board hears are returned by the Federal Court to the board for a re-hearing.