My name is Eunice Quash. I'm the secretary of the board of directors for Intercede and a member of the executive committee.
Intercede for the Rights of Domestic Workers, Caregivers and Newcomers is a non-profit agency that is funded through the contribution agreement from the immigration settlement and adaptation program, ISAP, and a grant from the City of Toronto community service program. We are governed by a board of directors who represent a broad cross-section of the community to include persons who have been through the live-in caregiver program. An executive director and a five-member staff provide service 9 a.m. to 5 p.m. from Monday to Friday and twice monthly on Saturdays and Sundays.
The mandate for Intercede is to provide free and confidential service to domestic workers, caregivers, newcomers, and their families. Our services include immigration counselling, job search, newcomer orientation workshops, special workshops, referrals, advocacy, educating clients on their rights and responsibilities as stipulated in the Ontario Employment Standards Act, and accompaniment.
An increasing number of caregivers under the live-in caregiver program have disclosed various forms of violations, ranging from unpaid wages to sexual abuse. In collaboration with other agencies, we have always sought to provide support to all our clients where possible. We have had many successes and we have also had a myriad of challenges.
Approximately 60% of Intercede's clients are from the Philippines, while the remainder are from many countries around the world, including China, Japan, India, Jamaica, Peru, Ecuador, Sri Lanka, Pakistan, Nigeria, Ghana, Mauritius, St. Lucia, St. Vincent, Trinidad, Guyana, Hong Kong, Venezuela, St. Kitts, Antigua, and Russia. Many clients have used the service of employment agencies to enter Canada under the live-in caregiver program and in some instances have been released upon arrival. That means facing unemployment, creating stress and anxiety.
The live-in caregiver program allows caregivers only three years in which to work and pay taxes for 24 months, in order to become eligible to apply for landed immigrant status. The live-in caregiver program, as it is currently structured, poses many challenges for caregivers. Many caregivers find it difficult to succeed in the program.
Intercede has always taken the stand that ideally caregivers should be allowed to enter Canada as landed immigrants. Failing that, the program should be reviewed and allow for the following changes: caregivers should have the option to live in or out of the employer's home; work permits should not specify a particular employer, so as to facilitate easier change of employers for caregivers who are already legally permitted to work in Canada; OHIP numbers should not be different, to help eradicate discrimination; special consideration should be given to caregivers who have experienced violations from employers; the waiting time for the renewal of permits should be reduced; the processing of labour violation claims should be expedited; ensure that the employer or potential employer is equipped to house caregivers; the process of permanent residence for family members should be expedited; work contracts for caregivers should clearly state the duties and responsibilities; the three-year period should be extended; and caregivers should be allowed to attend school if their work schedule allows them the time to do so.
The live-in caregiver program is broken, and all the bandages may be just a temporary fix.
Thank you.