We always learn from some of these situations.
Everybody always laughs at me, but we are about to roll out a global case management system that will permit us to move work to where people are, as opposed to moving staff to where the work is. We're quite excited about that, so part of what the office in Canada is doing right now is trying to leverage some of that.
One of the first things we've ever done is use text messaging to contact people in Haiti to get them into the mission as required. One of our biggest challenges still is to deal with the people who shouldn't be at the door, so we can more easily and more quickly deal with the people we want to deal with. That again is why one of the instructions we have out there is, “Please don't go to the mission unless you've been asked to do that”. We're dealing with the sponsors a lot in Canada on that.