Thank you, Mr. Chair.
Thanks to all of you for being here, because then you answer some of the questions.
I visited Beijing, Hong Kong, and Manila. I had lengthy meetings with our CIC officials on site and listened to their challenges, because we're always asked why it takes so long for processing from those places.
Incomplete applications are definitely one of the challenges. Also some of the places are in far-off islands or vast areas. It's very difficult to have them even come back to the offices. There are also the challenges of documentation because of fraud. That has probably made it even more complicated.
There are also cases where the applicant overseas actually really doesn't want to come yet. For some, the husbands, whose wives are working here, don't seem to want to come that fast. That is another challenge, that they will take time; they don't even want to respond yet.
There is also the medical examination. That's why some of our officials, for student visas, actually advise the students to take the medical exam anyway during the process, so they don't have to wait too long to come back.
My question is, what other major initiatives are you working on where we can anticipate seeing client improvements over the next few years?
You did mention quite a bit about the global case management system, but you didn't quite finish on that. So I'll ask you, Mr. Yeates, to comment further on that. In one case, we caught 28 marriage applications from the same small village in China. That's probably one of the things.