Well, I think the dilemma the department has had is that when most people think of service standards, one of the key components is timeliness, in our case for processing an application. We've always had a dilemma that when you tell somebody it's going to take 32 months to process their application, they're not going to see that as a timely service standard, and we would fully understand that. So we have tended to stay in the world of processing times rather than putting that out as a service standard per se.
On November 29th, 2010. See this statement in context.