Thank you.
Chair, the global case management system is replacing a number of what we would call legacy systems. As members probably know, historically we have been a very paper-based system, in terms of the way we deal with files, and if you visit some of the missions around the world, you will see this enormous amount of paper, once you get inside the working part of the embassy.
GCMS is basically going to dramatically reduce the amount of paper that we need to deal with. It will allow us to shift workload seamlessly around the world, what we call our global network in Canada--missions around the world--and it will allow us to do that with a great deal of confidence that stuff is entered into our system only once, and then it can be accessed by users from around the world. We think the potential for efficiency gains there are huge, but they will also be more accurate. GCMS also allows us to do searches and things that we were not able to do before. To give an example, Chair, we're able to search common addresses. This is where we've come across residence fraud in citizenship applications. We've had 300 people claiming the same address. It was very, very difficult to make that kind of connection under all of the disparate systems we had before.
It's a very powerful system, from an information management point of view, but also very powerful from an individual case processing point of view, as was referenced earlier.
One other thing--