Right, but it's fair to say that whether the director was confused, or whether the board was unsure, they could have met with officials. Officials from the ministry are in fact sitting down with you right now, even though the application wasn't made, in an attempt to try to work with you on this process.
Evidence of meeting #41 for Citizenship and Immigration in the 40th Parliament, 3rd Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was ontario.
A recording is available from Parliament.