Okay.
Yes, we do have a formula, that each decision-maker makes an average of 860 decisions on permanent residents a year. That varies a lot from country to country. Nairobi is one place where each decision-maker makes fewer decisions, and for this reason we're providing more officers per case than we do, let's say, in a place like Delhi.
The reason for that is the variety of caseloads that you describe. That's why essentially we have to, if possible, add staff. Nairobi is the only place where we added staff last year. We added two decision-makers, plus six locally engaged. We'll add as well this year, in order to compensate for the fact that they can't be as productive for a variety of reasons.
One reason that hasn't been pointed out so far is that they're often on the road. If you go to the refugee camp, let's say you pack up all your kit, you drive there, you're there for three days, you come back; essentially you're losing time during that period of time. You have to retype your notes. There are things like that that have to happen. That's with regard to the formula, if I may.
If I compare it to other missions, the same number of staff, let's say in Manila, would produce more, as I described. We try to match that the best we can. But in terms of the 18 countries, many of those countries none of you here has ever heard of. It's an island where.... We have three countries where nobody has ever applied. Essentially, we have five countries, really, where we have a lot of applications, which was described by Michael a bit earlier. None of them really has a critical mass to create a new office.
One option we're looking at is actually to create one in Ethiopia. It's a space issue. Significant investments have to be done within the embassy, and when we want to increase our presence we always have to take that into account. We need a place, a physical plant, where we can add staff.