There is a service in Ottawa that is used by members of Parliament to ask for information on cases. They have access to the same information as Nairobi, actually. So the information you're getting from the ministerial services centrally in Ottawa is essentially the same as you would get from Nairobi.
It does happen that questions are asked of both different offices. We do prefer when it's done in Canada, mainly because in order to answer from Nairobi we're taking resources away from processing to answer the questions.
With the global case management system, we have more information available now for new cases. Today we're implementing it in Hong Kong, which means that we'll have only five or six offices in the whole world where we will not have GCMS.